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Best Communication Techniques To Follow For a Growing Cleaning Company

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In running a geographically distributed workforce, as most cleaning companies do, client communication is the best way for us to learn and keep a solid relationship. It is important to have both internal AND external communication as there are high-level risks and rewards associated. Below, we will go over the top means of communication so that way you can keep your cleaning business growing.



Strong Customer Service


As your company grows and obtains more and more clientele, it is all the more likely more people will want to get a hold of you. Most small startup companies’ sales reps are probably going to be the owner who provides all of their personal phone/email information. Eventually you will need to have this job delegated. It is important to follow these three steps: Hire a professional and dedicated customer service employee, tailor your experience to your client base, and live and die by what your standards are and what you want them to be dating back from the very beginning.


Reach Out ALWAYS

It is also important to make it a habit to reach out to clients on a routine basis via phone call, email, or text. They can be random check-ins or planned, but the whole idea of this is to keep building that relationship as well as to obtain as much information as you can to see if your services meet their needs. This is a simple yet great way to build that trust and rapport. It shows that you are a proactive company and actually care even when there is not a specific issue occurring. This doesn’t mean there will never be any problems to face, but when this does happen, the conversations will be much easier to have and easier to resolve.


Onboarding/Training


One way to avoid high turnover within your company is to put together a planned experience for new employees. This should include:

-A walkthrough and training of any systems your company uses
-A detailed overview of what your standards as a company are
-Training for on-site communication
-A how-to on when issues arise how to handle them and who to bring them to.


Many companies believe or not fail to execute even these simplest things. Taking the time to invest in these tasks will help ensure you and the business that these employees will develop a sense of trust and feeling like they belong. If done properly, this will prevent high turnover rates and long-term employee retention.




It will be a challenge as your company grows to live up to the standards and expectations you set, but as long as you live by the promises you make both internally and externally, who wouldn’t want to be a part of the business you are building. More clients mean more employees which means a bigger target market, and with this comes more opportunity for communication mishaps. Prioritizing communication is something that can and will guarantee higher returns.

How Often Should I Clean My Floors?

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Throughout the years, we have received a lot of questions about how often floors should be cleaned in an office or facility setting. To answer this, there are several key factors to take into consideration that are going to affect the frequency of this. Hopefully by reading this it will help give you pointers for you determine an ideal frequency to have your floors cleaned.


Factors to Determine Frequency


Traffic
The frequency is largely dependent on how much traffic there is in each area of your office or facility. The most common used areas in your office are:
-Entryways and exits-Primary hallways -Main stairwells
These areas are going to need more frequent cleaning. You do not want clients or even potential clients to walk through a dirty office when they stop by to visit. With that, your office employees and team members do not want to walk through a dirty office with messy or beat-up floors. There are also going to be lower traffic areas that do not need to be touched as often, but the areas with the most frequency will dictate how often you will want to get your floors cleaned.


Activity
There may be areas that get a lot of activity but not a lot of foot traffic. Think of areas like kitchens or conference rooms. These areas will have people sitting in them but not necessarily a lot of walking around. These areas while not a lot of foot traffic are still prone to having scuff marks say from chairs, spilled beverages or food. This is what is called a high level of personnel activity that is going to lead to more frequent cleanings versus areas that do not have as much use.


Floor Mats/Matting
A determining factor that is also going to determine how often to sweep/clean your floors is the number of floor mats or “runners” located throughout the facility. Floor mats tend to keep floors relatively clean which will then reduce the cleaning work and frequency of the cleaning. You will typically find these located toward the front entryway and around the office with areas that have access to the outside as a place to wipe your feet when entering the office or facility. This lessens the chance of people entering tracking mud and dirt throughout the entire office.


Sealed/Unsealed Flooring
Knowing what your floors are made out of will help you also determine the frequency of having your floors cleaned. As an example, sealed floors offer far greater protection against things such as spills, scuffs, scratches etc. When you have unsealed floors, the floors will be much for susceptible to these types of damage that could lead to permanent damage over time. These types of floors will need to be maintained much more frequently versus sealed flooring.


As you can see, there are multiple different determining factors that come into play when trying to figure out how often you should have your floors maintained. There will be areas with much more frequency than other spaces, areas with more activity, and even the types of flooring. It is recommended to maintain your floors on a weekly basis and figure out what frequency works best for your office/facility. We get it, you simply don’t have the time to constantly maintain all of this on top of the other thousand tasks you need to worry about. This is why maintaining your floors professionally will behoove you in the long run with saving you both money and time!