One of the most important steps in the sales process for any commercial cleaning company in general is a site visit and/or a tour of your facility. Yeah, it is possible to receive a pricing proposal from your potential vendor within reason without even laying eyes on your facility, but how accurate will the results be? Below, we will discuss a little deeper about the purpose of a site visit along with some best practices to prepare for the visit.
Purpose of the Visit
– 90% of the costs affiliated with a commercial cleaning program stem from direct labor and labor related costs.
-Obtaining the most accurate number of labor hours needed to properly meet your expectations is single handedly THE most important factor when estimating the cost to clean your facility. -Seeing your facility first hand helps us create the most personalized experience possible!
What Items are Cleaning Vendors Seeking to Discover?
– Space density: This is essentially looking for the “tightness” of the area needing cleaning. A perfect example would be a call center office type. An office with cubicles everywhere tends to be very dense. Denser spaces tend to take more time to clean due to reduced efficiencies.
-Working Conditions: While not necessarily having a direct impact on the number of hours needed to clean, it could play a part in the wages needed to attract cleaners to work in certain conditions. This typically is the case with certain places like manufacturing facilities where working conditions may require extra personal protection equipment.
-Flooring Types: One of the main parts of any commercial cleaning program is, you guessed it, cleaning your floors! Cleaning companies need to see what types of flooring (i.e., carpet, tile, wood, etc.) are in your space along with measurements of each type. Hard surface flooring generally takes longer to clean with sweeping and mopping as opposed to carpeting which typically requires only vacuuming.
-Current State of Cleanliness: Potential cleaning vendors tend to look for a couple of items here. Firstly, they will look to see if the space/building has been cared for well. If not, it will require more labor time to bring the space back to a manageable level. Secondly, as stated above, cleaning companies want to assess your expectations. If there is a very high level of cleanliness expectations, then this will come into play when developing an estimate for work hours needed.
-Location and Size: This one is pretty simple, how big and how spread out are the spaces. Things a cleaning company must consider is how much time a cleaner will spend traveling from one space to the next or one building to the next and so on.
How You Can Help Making the Site Visit Productive and Efficient.
-Directions/Instructions: It can be helpful to provide some things to the potential vendor prior to the visit such as where to park or enter the building, who to ask for upon arrival, and any visitor safety requirements.
-When to Clean: It is good practice to help prospective cleaning vendors when you desire to have your space cleaned, even though your may have an RFP (request for proposal) that covers this. This would cover if you wish to have your space cleaned after hours, weekends, requiring a day porter during the specific days, etc.
-What to Clean: Circling back, you may have already provided this summary of work to potential cleaning vendors. This is very important to help understand what you wish to have serviced and how frequently. A good example of this would be, some places wish to have their bathrooms cleaned every day or every service, while let’s say dusting would only be required on a weekly basis.
-Specific Information: This would entail any unique and specific information pertaining to YOUR location and YOUR needs. Certain types of buildings require specific needs that others do not require. Or even just something that is a nuance to you that you wish was fixed and never has been.